Customer Service

Shipping Guarantee

Surfboards: ships a lot of surfboards and we enforce a strict packaging policy with our shapers when they pack your surfboard; damages are very rare. In the unlikely case your board is damaged WE GUARANTEE we will cover all the costs, getting your surfboard back to you as soon as possible. Please note, you need to contact us within 24hrs of receiving delivery if there is any issue with your order. If you contact us outside this 24hr window our insurance guarantee is not valid. However, we will do our best to help you resolve the issue.

Surf Hardware (Leg Ropes, Tail Pads, Surfboard Fins): All surf hardware (fins, tail pads and leg ropes etc) will be delivered prior to the arrival of your customised surfboard to ensure you are ready for when your board arrives. You will be notified via email when your surf hardware package is on its way.